Privacy and personal data protection policy – Cookies policy

Last update: 04-08-2020


The protection of your personal data is important to us.


We wish to inform you by this personal data processing policy (hereinafter referred to as the "Policy") in the context of the use of our site www.babolat.com, divided into several local sub-domains (hereinafter referred to as the "Site") in accordance with Articles 12, 13 and 21 of the General Data Protection Regulation (GDPR) and the applicable Data Protection Law adopted subsequently.


Personal data means any information relating to a natural person identified or identifiable in accordance with Article 4 of the GDPR, or if applicable the JPPPI(hereinafter referred to as the "Data")


1. Data controller

The data controller for your data under the meaning of the GDPR is:

Société BABOLAT V.S.

A Simplified Joint Stock Company with a share capital of 1,275,000 Euros

Registered with the Lyon Trade and Companies Register under number 552 131 401 B

Registered headquarters: 33 Quai Paul Sédallian, 69009 LYON, France

Email: privacy@babolat.com


2. Data protection point of contact

The contact details of our data protection point of contact:

Name: Nicolas Galibert

Email: privacy@babolat.com


3. Purposes and legal basis of Data processing

We collect and process your Data in order to provide you with our Site and to offer you the best possible service.

a. Visiting our Site

You may use the Site without providing any personal information.

If you use our Site for information purposes only, we do not process any Data, with the exception of data transmitted by your browser to enable you to consult the Site and information transmitted in the context of cookies for the purposes of statistical analysis of the use of the Site (see Article 6 below).

We process your Data for the purposes of the technical provision of our Site and its storage on the basis of the following legal grounds:

- To execute a contract or pre-contractual measures, in the event of consultation of our website in order to inform you about our products, and/or,

- In pursuit of our legitimate interests, so that we can ensure the technical provision of the Site. It is in our legitimate interest to be able to provide you with an attractive, technically functional and user-friendly Site, to take all measures to protect our Site from cybersecurity risks, and to prevent third parties from being exposed to such risks on our website,

- Your previously given consent, which you can withdraw at any time by sending an email to privacy@babolat.com,

For more information, please refer to Article 6.

In any event, the retention period for the information thus collected is thirteen months from the insertion of the corresponding cookie, except functional / technical cookies that will only be kept for the time strictly necessary for the proper functioning of the Site.


b. Contact form

You can contact us through the following means:

- By email: help@babolat.com, for After Sales Service

- By email: privacy@babolat.com for all questions, complaints, personal data protection rights.

If you contact us, you will need to provide your name, email address, telephone number, a copy of your ID (for all questions, complaints, personal data protection rights) along with the message you wish to send us.

The Data is stored with us for the purpose of processing your request and/or in case you have any questions.

Your Data is kept for the duration strictly necessary for the proper management of our commercial relationship and in any event, for a period not exceeding three years from the last request that has remained unanswered by you and in the absence of a request for erasure and/or objection from you in the meantime.

We will not pass on your Data to any third party without your express consent, except as mentioned in Article 5.

We process your Data for the purpose of responding to your requests on the basis of the following legal ground:

- In pursuit of our legitimate interest, this consists of providing appropriate responses to customer requests.


c. Purchases on the Site

If you wish to make a purchase (products and/or services) on our Site, it will be necessary to provide certain mandatory information, including your gender, name, confirmation that you are over 16 years old, postal address, telephone number, email address, preferred sport, password and certain financial information (such as your credit card number or PayPal details) for the payment of the products ordered and the processing of your order.

The information thus provided will be stored on our servers and/or those of our hosting provider. Financial information will be stored with our payment provider.

Your Data is kept for the duration strictly necessary for the proper management of our commercial relationship and in any event, for a period not exceeding three years from the last request that has remained unanswered by you and in the absence of a request for erasure and/or objection from you in the meantime except a legal obligation imposing a longer time of period.

However, your credit card number will be kept for a period of 13 months following the debit date or 15 months in the case of deferred debit cards for complaints management. In this case, the data will be kept only in an intermediate archive, for evidence purposes and in case the transaction is disputed.

We will not pass on your Data to any third party without your express consent, except as mentioned in Article 5.

We process your Data for the purpose of handling your orders on the following legal ground:

- In fulfilment of a contract you enter into when you make a purchase.


d. Notice on products ordered

At the end of your purchase on the Site, we would like to know if you are satisfied with the products you have purchased.

With your prior consent, we will then send you an email within one month of purchase, inviting you to evaluate the product(s) purchased.

The publication of this notice on the Site will be made with your prior consent and after acceptance of the specific terms and conditions of use of said service accessible here.

Your Data is kept for the time strictly necessary to manage this notice and in any event for a period not exceeding that necessary for the purpose pursued and/or that indicated by our service provider and failing that by sending an e-mail to privacy@babolat.com.

We will not pass on your Data to any third party without your express consent, except as mentioned in Article 5.

We process your Data for the purpose of responding to your requests on the basis of the following legal ground:

- Under the consent that you may withdraw at any time by sending an email to privacy@babolat.com


e. Product personalisation

If you wish to personalise a product, as this option is available for certain products on our Site, it will be necessary to provide certain mandatory information, in particular the message to be personalised on the product for the processing of your order.

The information thus provided will be stored on our servers and/or those of our hosting provider.

Your Data is kept for the duration strictly necessary for the proper management of our commercial relationship and in any event, for a period not exceeding three years from the last request that has remained unanswered by you and in the absence of a request for erasure and/or objection from you in the meantime.

We will not pass on your Data to any third party without your express consent, except as mentioned in Article 5.

We process your Data for the purpose of handling your orders on the following legal ground:

- In fulfilment of a contract you enter into when you make a purchase.


f. Newsletter subscription

You can subscribe to our newsletter in the relevant section by entering your email address.

To subscribe to our newsletter, and in countries where regulations require it, we use the double opt-in technique. After you have logged on to our Site, you will receive an activation email. You will only be subscribed to the newsletter once you have confirmed the activation link it contains.

We will then regularly send you our newsletter with current information about our products.

Your Data is kept for the time strictly necessary to send this newsletter and in any event for a period not exceeding three years from the date of your registration or from the last request that has remained unanswered by you in the meantime, failing which, you may send an e-mail to privacy@babolat.com or click on the unsubscribe link appearing at the end of each newsletter received by e-mail.

We will not pass on your Data to any third party without your express consent, except as mentioned in Article 5.

We process your Data for the purpose of responding to your requests on the basis of the following legal ground:

- You can withdraw your consent at any time by sending an email to privacy@babolat.com or by clicking on the unsubscribe link that appears at the end of each newsletter.


4. Erasure

Your Data is erased/anonymised as soon as the purpose of its processing has ceased, or no longer exists, i.e. at the expiry of each of the above-mentioned retention periods or when you request its erasure.

Your Data is also erased upon expiry of the aforementioned retention periods, unless it is necessary or legitimate to retain the Data for the signature or execution of a contract, the respect of the applicable law or unless you have given your express consent for it to be retained.

Specificity in Spain:

Erasure will be carried out in two stages: first, we will block your Data for a period no longer than three years. Once the blocking period has expired, we will completely destroy your data.

While blocked, your data will be subject to specific technical and organisational measures, to prevent their processing (including their visualisation) except for the purpose of making the data available to the judges and courts, the public prosecutor's office or the competent public authorities (in particular the data protection authorities) for the purpose of enforcing any liability resulting from the processing and only for the duration of the blockage period.


5. Recipient categories

Initially, only our employees are required to process your Data. They are bound by data secrecy and are regularly trained in data protection and data security.

Nevertheless, we may disclose them to other recipients providing us with services in connection with our Site, to the extent permitted or required by law. In this case, we limit the transfer of your Data to what is strictly necessary. On the one hand, our service providers receive your Data as subcontractors, being strictly bound to comply with our instructions regarding the processing of your Data. On the other hand, the recipients process your Data independently, as they are transmitted to them by us.

Please find below the list of categories of recipients who may receive your Data:

- Purchasing: we may communicate information to service providers providing us with services related to the sale on our site, such as a support tool for after-sales service or product personalisation.

- Delivery: we may communicate to an external logistics coordinator certain information that you provide on the Site in order to process and deliver your order.

- Payment: as part of the fight against online payment fraud, we may need to transmit your financial information to an external service provider equipped with an online fraud detection tool in order to authenticate a payment.

- Communication: we may also communicate the information you provide on our Site to third parties who provide services on or to the Site, including but not limited to profiling services/commercial communications that generate traffic to the Site.

- Legal: We may also disclose the information you have provided to us if we believe that disclosure is necessary to comply with applicable law, a subpoena or other legal process.


6. Cookies

The User's consent is formalised when they accept the cookie banner on the pages of the Site and is valid for a maximum period of 13 months from their acceptance of the insertion of the corresponding cookies except functional / technical cookies that will only be kept for the time strictly necessary for the proper functioning of the Site.

The User can decide to block certain types of cookies (see “How do I set these cookies?”).

However, if the User makes this choice, BABOLAT cannot guarantee optimal browsing and certain services on the Site may also be blocked.


a. What is a cookie?

A cookie is a text file that records information on your terminal (computer, tablet or mobile) concerning their browsing experience on a website (date and time of page loading; browser used and language; pages viewed, frequency and duration of visits to the site, number of visits, sources of the visit, location).


b. What are cookies for?

When you connect to the Site, BABOLAT or third party companies whose services BABOLAT uses (technical or advertising partners) may install various cookies on your terminal (computer, tablet or mobile) in order to send the User content and services adapted to your interests.

Cookies do not pose a risk to your terminal since no virus or malware are deposited by them.


c. What are the types of cookies?

The types of cookies used by BABOLAT are:

- Cookies are strictly necessary for the proper functioning of the Site:

- They are essential for browsing the Site and using the basic functions requested (language cookies, identification cookies, etc.).

- If you were to block these cookies when configuring your browser, BABOLAT would no longer be able to ensure the proper functioning of the Site.

- “Functional” cookies to improve your user experience: they are there, for example, to memorise your choices on the Site.

- Cookies for “audience measurement” allow statistics and the volumes of visits and use of the various elements making up the Site to be established.

- “Advertising” cookies help to customise advertising content according to on your interests.

- “Social” cookies are plugins that allow you to share content related to the Site on social networks or to share information related to the browsing or your interests regarding the Site on these social networks.

Social cookies are used in the case of the "share" button on the Site and from social networks such as Facebook, Twitter, Linkedin. If you have an account on these social networks and you click on one of these buttons, the social network concerned will make the link between your profile and the Site visit.

BABOLAT therefore invites you to consult the personal data protection policies set up by these social networks in order to find out the purposes for which the User’s Data is used and the rights you have regarding such processing.


Names of cookies used on the Site:


The cookies used by BABOLAT do not collect Data.


d. How do I set these cookies?

You have the possibility of blocking the use of cookies or of receiving a notification before the installation of a new cookie by modifying your Internet browser settings.

If you are using Google Chrome you should follow the instructions on this link or as follows:

- Select the Settings menu, then Advanced Settings

- In the "Privacy and Security" section, click on Site Settings

- Locate the Cookie menu and select the appropriate options.

If you are using Mozilla Firefox you have to follow the instructions on this link or as follows:

- Select the Tool menu then Options

- Click on the Privacy icon

- Locate the Cookie menu and select the appropriate options

If you are using Internet Explorer you must follow the instructions on this link or as follows:

- Select the Tools menu then Internet Options

- Click on the Privacy tab

- Select the desired level with the cursor

If you are using Safari you must follow the instructions on this link or as follows:

- Choose Settings menu > Safari,

- Enable the option Block all cookies or content blocker

If you are using Opera you must follow the instructions on this link or as follows:

- Choose the menu File > Preferences

- Privacy.

You can also modify the settings of your cookies via the link on the cookie banner that appears on the site or via the following link

The legal basis for processing cookies (excluding technical cookies) is your consent, which you can withdraw at any time by sending an email to privacy@babolat.com.

Without the use of cookies, certain functions of our Site cannot be offered. For these, it is also necessary for the browser to be re-identified after a page change.


7. Links

Some areas of our Site may contain links to third party websites. In any case, these websites are subject to their own data protection principles. We are not responsible for their use or processing of Data. If you provide information to or through such third party websites, you should review the privacy policies of such websites before sending them any information that may be associated with you.


8. Data Transfer

The data collected may be processed within the European Union but also outside the European Union (including notably Japan, UK, USA).

In the latter case, BABOLAT shall take all the necessary steps and precautions with its subcontractors and partners as the possibility to verify the measures taken in order to guarantee an adequate level of protection for your data in accordance with European regulations (signature of the European Commission's "Standard Contractual Clauses" or submission to binding Internal Rules approved by national authorities, Binding Corporate rules…).


9. Security

We have implemented security measures to protect the Data you provide against unauthorised access and use.

All financial information you provide on our Site is stored on the secure site of the financial institution chosen by us. Transactions concluded on our Site are protected by compliance with the PCI DSS security standard.

Please be aware, however, that no Data transmission over the Internet is 100% secure and that all information communicated online may be potentially intercepted and used by persons other than the intended recipient.


10. Rights of the persons concerned

You have the following rights:

Right of access: You are authorised at any time to request confirmation that Data concerning you is or is not being processed; in the event of processing, you are furthermore authorised to receive information concerning the said Data and certain other information (including the purposes of the processing, the categories of Data, the categories of recipients, the intended storage period, the origin of the Data, the use of automated decision-making and, in the event of transfer of Data to a non-Member State, the appropriate guarantees), as well as a copy of your Data.

Right of rectification: You are entitled to request the rectification of any incorrect or erroneous Data.

Right of erasure ("right to be forgotten"): You are authorised, under certain conditions, to ask us to delete your Data as soon as possible. The right of erasure does not apply in particular in the event that the processing of the Data is required for (i) the exercise of the right of freedom of opinion and information, (ii) the performance of a legal obligation to which we are bound (e.g. legal retention obligations) or (iii) the assertion, exercise or defence of legal claims.

Right of restriction: You are entitled, under certain conditions (notably article 18 GDPR), to ask us to restrict the processing of your Data.

Right of portability: You have the right to receive, in a structured, current and mechanically readable format, the Personal Data concerning you that you have made available to us.

Right of objection: Under certain conditions (notably article 21 GDPR), and on the basis of your personal situation, you may object to the processing of your Data. In this case, we will stop processing your Data unless the processing must be continued for legal reasons or for the exercise or defence of our rights within the framework of possible legal/judicial claims.

Right to revoke consent : You have the right to revoke your Data Protection Consent at any time. The revocation of consent shall not affect the lawfulness of the processing carried out pursuant to that consent, until such time as it is revoked.

You may exercise these rights by contacting us at privacy@babolat.com.

If you have asserted one or more of your rights, we are obliged to inform, where appropriate, all recipients to whom your Personal Data has been disclosed, with your express prior consent, unless this proves impossible or requires a disproportionate effort. You have the right to obtain information about these recipients.

11. Right to lodge a complaint with a supervisory authority

Without prejudice to any other administrative or legal recourse, you have the right to appeal to :

- In France :Commission Nationale Informatique et Libertés,

- In Japan: JPPPI,

- In Belgium: Autorité de Protection des Données,

- In Italy: Italian Data Protection Authority

- In Germany: Bundesbeauftragte für den Datenschutz und die Informationsfreiheit

- In Portugal: The National Data Protection Commission

- In Spain: The Data Protection Agency

- In Austria: Datenschutzkommisson

- In Netherlands: Dutch Data Protection Authority

- In UK: Information Commissioner’s Office

The CNIL will inform the person making the complaint of the status and outcome of the complaint, including the possibility of legal recourse in accordance with Article 78 of the GDPR.

However, we recommend that you always address your complaints to our Data Protection Officer beforehand, who will reply to you within two months.


12. Changes and Updates to the Policy

By using the Site, you you acknowledge having read this Policy. This Policy reflects the professional practices in force within BABOLAT and may be modified and updated at any time.