Which information are requested before calling the after sales service ?

Before calling your country after sales service, please make sure you have :
- the stringing machine type : i.e. 3002, STAR 3, SENSOR DUAL, …
- the number of clamps on turntable
- the serial number which stands on an aluminum plate under the machine or on the SENSOR or SENSOR EXPERT display.
- your customer number

Eventually , thank you to be standing near your stringing machine (preferably with a mobile phone) when you call your country after sales service.

Some vocabulary will help you for a better understanding of the information here under.

GLOSSARY

Arm control knob : big knob used to lock the frame in position on the turntable.
Arms : the 4 horizontal parts where you lock the racquet.
Billiard : vertical metal bar at 6 and 12 o'clock on the frame.
Billiard control knob : small knob maneuvering the billiards.
Clamp : the metal part with 3 to 5 teeth which moves in the middle of the turntable.
Clamp holder system : metal base where the central clamp is installed.
Diabolo : black drum in front of the traction head.
Dual : 2 clamps machines.
Mono : 1 clamp machines.
Post : big part supporting the arms.
Pulling system : the part which moves to the right in order to tension the string.
Pulling unit : the black jaws in middle of which you put the string for tensioning.
Traction head : see pulling system.
Turntable : the rotating part which maintains posts, clamp holders, …

Q : I own an old stringing machine named MULTILEC, EXCLUSIVE or STARRING. Is it possible to repair it ?
A : The production of these models has been stopped 13 to 16 years ago. We are really sorry but the spare parts are no longer available.

Q : Would Babolat lend a machine to string at a tennis tournament ?
A : We only deal with Pro shops. Please contact your local sales rep at least 3-4 months in advance in order to plan your request.

Q : Are you selling second hand stringing machines?
A : If you are a registered Pro shop, please contact your local sales rep or your Babolat country dealer. He will be able to inform you about some opportunities.

Q : I own a SENSOR or a SENSOR EXPERT. Need I extra tools in order to string badminton or squash racquets ?
A : Badminton or Squash racquets need a specific kit including :
- 2 special billiards
- 4 arm adapters
- 1 special frame protection
- a few badminton billiard posts
- 1 or 2 special badminton clamps

These items are delivered in a plastic bag under the following codes :
o 11044 for SENSOR mono
o 11045 for SENSOR dual
o 11046 for SENSOR EXPERT mono
o 11047 for SENSOR EXPERT dual

Q : I just received a repaired stringing machine (model 1000 / 2000 / 2500 / 3000 / 3500 / 4000 / 4500 / 5000 / star 4) : the traction head is locked on "start" position and the machine makes a continuous "bip"
A : You probably forgot to remove the transport screw, located between the turntable and the traction head. Take it out completely (the screw is 12 cm / 4.7 in. long) and turn the machine off/on again.

Q : Though removing the transport screw, the traction head still does not move. Is there a special starting procedure ?
A : The tension sensor may be damaged. Please call your country after sales service to get a solution.

In any case, remember to remove the safety transport screw each time you receive a stringing machine of the models 1000 / 2000 / 2500 / 3000 / 3500 / 4000 / 4500 / 5000 STAR 4

Q : How can I clean my Babolat stringing machine?
A : Every 50 racquets, you have to clean different parts of your stringing machine as mentioned in the user's manual :
- Traction head jaws on the pulling unit [1]
- Central clamp(s) [2]
- Clamp holder system [3]

NEVER USE OIL, SPRAY, WD40 OR ANY OTHER CHEMICALS TO LUBRICATE YOUR STRINGING MACHINE.

Traction head jaws [1]
- Moisten in ethylic alcohol a piece of cotton cloth
- Place the cloth between the 2 jaws and clean from the left to the right side
- Slide several times in order to remove the dust (sometimes oily)

Central clamp(s) of turntable [2]
- Remove the clamp (s) from the clamp holder
- Open widely the jaws
- Clean the teeth with an old toothbrush (or with the brush provided with SENSOR machines) moistened in ethylic alcohol in order to remove the dust

Clamp holder system [3]
1/Manual system :
- Moisten in ethylic alcohol a piece of cotton cloth
- Clean the upper and inner parts of the surfaces where the clamp holder moves
- Clean the part of the clamp holder in contact with the clamp(s)

2/Electric system :
- Moisten in ethylic alcohol a piece of cotton cloth
- Clean the turntable surface, TAKE CARE NOT TO DROP ANY LIQUID INTO THE TURNTABLE (electric power)

Q: This question concerns Sensor and Sensor Expert machines. I have cleaned the clamp, as mentioned by the message on the screen of the machine, but the message remains. Why? Is there any additional requirements?
A: For racks and machines built after July 2002, a new software has been implemented. A screen message recommends you to clean the clamps. This message will remain during 5 racquets. However, you can cancelled it by using a special procedure:
   1. Press SHIFT for 3 seconds long: the machine makes a bip
   2. Press SHIFT again: the message is erased.
NB: every 50 racquets, the message will be back again.

Q : When the racquet is strung, it stays stuck between the arms of the turntable !
(STAR 4 / 2000 / 2500 / 3000 / 3500 / 4000 /4500 / 5500 / SENSOR / SENSOR EXPERT)
A : No Panic !
- Release with billiard knob (3-4 cm/1.5 in.) the billiard at the racquet throat
- Tighten with the opposite billiard knob (1 revolution) the racquet head billiard
- Open the arms at the throat with arm control knob
- Release the racquet head billiard
- Open the arms close to the racquet throat
- The racquet is now free !

DO NOT USE A PAIR OF PINCERS TO OPERATE THE KNOBS : YOU COULD SERIOUSLY DAMAGE THEM.

Q: What is the function of the 2 safety devices attached to the Sensor packaging? (machines, racks, turntables, foot stands, furniture’s)
A : Before leaving the factory, Babolat placed to different indicators on boxes or containers to warn you if the wares have received any schock during the journey
   1. the round dot one will tell you if the box was not upside down while traveling.
   2. the other rectangular one checks if the machine did not fall from more than 40 cm.

If one or both are red, please write on your delivery bill: SHOCK WARNING POSITIVE. Make a copy of it and contact your national dealer under 48 hours.

In case of malfunction problems during this interval, BABOLAT will then handle the claim for you towards the carrier. At the same time, you will be delivered with replacement goods.