Which information are requested before calling the after sales service ?

Before calling your country after sales service, please make sure you have :
- the stringing machine type : i.e. 3002, STAR 3, SENSOR DUAL, …
- the number of clamps on turntable
- the serial number which stands on an aluminum plate under the machine or on the SENSOR or SENSOR EXPERT display.
- your customer number

Eventually , thank you to be standing near your stringing machine (preferably with a mobile phone) when you call your country after sales service.

Some vocabulary will help you for a better understanding of the information here under.

GLOSSARY

Arm control knob : big knob used to lock the frame in position on the turntable.
Arms : the 4 horizontal parts where you lock the racquet.
Billiard : vertical metal bar at 6 and 12 o'clock on the frame.
Billiard control knob : small knob maneuvering the billiards.
Clamp : the metal part with 3 to 5 teeth which moves in the middle of the turntable.
Clamp holder system : metal base where the central clamp is installed.
Diabolo : black drum in front of the traction head.
Dual : 2 clamps machines.
Mono : 1 clamp machines.
Post : big part supporting the arms.
Pulling system : the part which moves to the right in order to tension the string.
Pulling unit : the black jaws in middle of which you put the string for tensioning.
Traction head : see pulling system.
Turntable : the rotating part which maintains posts, clamp holders, …

Q : I own an old stringing machine named MULTILEC, EXCLUSIVE or STARRING. Is it possible to repair it ?
A : The production of these models has been stopped 13 to 16 years ago. We are really sorry but the spare parts are no longer available.

Q : Would Babolat lend a machine to string at a tennis tournament ?
A : We only deal with Pro shops. Please contact your local sales rep at least 3-4 months in advance in order to plan your request.

Q : Are you selling second hand stringing machines?
A : If you are a registered Pro shop, please contact your local sales rep or your Babolat country dealer. He will be able to inform you about some opportunities.

Q : I own a SENSOR or a SENSOR EXPERT. Do I need extra tools in order to string badminton or squash racquets ?
A : Badminton or Squash racquets need a specific kit including :
- 2 special billiards
- 4 arm adapters
- 1 special frame protection
- a few badminton billiard posts
- 1 or 2 special badminton clamps

These items are delivered in a plastic bag under the following codes :
o 11044 for SENSOR mono
o 11045 for SENSOR dual
o 11046 for SENSOR EXPERT mono
o 11047 for SENSOR EXPERT dual

Q : I just received a repaired stringing machine (model 1000 / 2000 / 2500 / 3000 / 3500 / 4000 / 4500 / 5000 / star 4) : the traction head is locked on "start" position and the machine makes a continuous "bip"
A : You probably forgot to remove the transport screw, located between the turntable and the traction head. Take it out completely (the screw is 12 cm / 4.7 in. long) and turn the machine off/on again.

Q : Though removing the transport screw, the traction head still does not move. Is there a special starting procedure ?
A : The tension sensor may be damaged. Please call your country after sales service to get a solution.

In any case, remember to remove the safety transport screw each time you receive a stringing machine of the models 1000 / 2000 / 2500 / 3000 / 3500 / 4000 / 4500 / 5000 STAR 4

Q : How can I clean my Babolat stringing machine?
A : Every 100 racquets, you have to clean different parts of your stringing machine as mentioned in the user's manual :
- Traction head jaws on the pulling unit [1]
- Central clamp(s) [2]
- Clamp holder system [3]

NEVER USE OIL, SPRAY, WD40 OR ANY OTHER CHEMICALS TO LUBRICATE YOUR STRINGING MACHINE.

Traction head jaws [1]
- Moisten in ethylic alcohol a piece of cotton cloth
- Place the cloth between the 2 jaws and clean from the left to the right side
- Slide several times in order to remove the dust (sometimes oily)

Central clamp(s) of turntable [2]
- Remove the clamp (s) from the clamp holder
- Open widely the jaws
- Clean the teeth with an old toothbrush (or with the brush provided with SENSOR machines) moistened in ethylic alcohol in order to remove the dust

Clamp holder system [3]
1/Manual system :
- Moisten in ethylic alcohol a piece of cotton cloth
- Clean the upper and inner parts of the surfaces where the clamp holder moves
- Clean the part of the clamp holder in contact with the clamp(s)

2/Electric system :
- Moisten in ethylic alcohol a piece of cotton cloth
- Clean the turntable surface, TAKE CARE NOT TO DROP ANY LIQUID INTO THE TURNTABLE (electric power)

Q : When the racquet is strung, it stays stuck between the arms of the turntable !
(STAR 4 / 2000 / 2500 / 3000 / 3500 / 4000 /4500 / 5500 / SENSOR / SENSOR EXPERT)
A : No Panic !
- Release with billiard knob (3-4 cm/1.5 in.) the billiard at the racquet throat
- Tighten with the opposite billiard knob (1 revolution) the racquet head billiard
- Open the arms at the throat with arm control knob
- Release the racquet head billiard
- Open the arms close to the racquet throat
- The racquet is now free !

DO NOT USE A PAIR OF PINCERS TO OPERATE THE KNOBS : YOU COULD SERIOUSLY DAMAGE THEM.